Not satisfied? We help you quickly and easily.
Step 1
Register return
Register your return within 14 days of receipt
Step 2
Shipping
Send the package back within 7 days after registration
Step 3
Processing
We process your return as quickly as possible
Returns
After receiving your package, you have 14 days to decide whether you want to return your order. After registering the return, you have 7 days to send the package back.
Note: If you do not do this on time, your return notification will expire and you will be required to pay the full cost of the product.
Exceptions
Some of our products are custom cut or made. Personalized orders cannot be returned.
Unsure if your order falls under these exceptions? Then contact us via the contact form.
Liability
After handing over the goods to the delivery service, our liability ends. If you accept the package from the courier, this is considered acknowledgment that you have received the shipment complete, undamaged, and in good condition.
Damage or missing items? Report this immediately with photos of the damaged goods and packaging. This must be done within 24 hours of receipt. After this time, we can no longer trace where the damage occurred.
Warranty
If you receive the order and there is visible damage, we recommend you refuse the package. Also if you suspect your order has been opened.
Is the received product broken or damaged? Then contact us via order@xwrap.nl and include:
- Photos of the damaged product
- A specific description of the damage
- Your order number
Need help with your return?
Our team is happy to assist you. Feel free to contact us.
Contact form info@xwrapshop.com
